Password Management

Passwords must meet these requirements

  • At least 12 characters in length
  • Must contain 3 of these 4 types
    • at least 1 lower-case letter
    • at least 1 upper-case letter
    • at least 1 number
    • at least 1 special character

Password assistance

If you know your current password the change your password button above is the quickest way to change it. If your password is forgotten, the reset forgotten password button above will help you out. Use the button below for an explanation of the password reset process.

Password reset explained

Don't let your devices lock you out of your account! Click here for more information on how this can happen.

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FAQ on passwords

  • Why do I need to change my password?

  • Why does my account keep getting locked out after I changed my password?

  • How do I change my password?

  • I forgot my password, what should I do now?

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