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Information Technology

Our mission is to aide in student, faculty, and staff success by providing the technological expertise and assistance necessary to achieve the mission of Marian University.

You can contact us at any time by submitting a ticket to http://helpdesk.marian.edu or call us at (317) 955-6444 during these hours:

Hours of operation Marian Hall room 301:
M-F 7:30am - 6:30pm
Sat 7:30am - 2:30pm

Hours of operation Evans Center room 139:
M-F 7:30am - 4:30pm

Passwords

If you know your current password and are ready to change it use this button to do so quickly.

Change Known Password

If you have forgotten your password use the button below to change it. The process is explained here.

Reset Forgotten Password

Change Us Too

If your cell phone is connected to Marian University Wireless, do not forget to change the password connecting your device to the wireless network. Not doing so may lock you out of your Marian Account. Click Don't Get Locked Out for more information.

From the CIO

Faculty, Staff, and Students:

The IT Helpdesk is moving to a new ticketing system effective immediately. The new system is SysAid.

Changes you will see:

  • Two new easy ways to enter IT Helpdesk tickets
    • On the web at http://helpdesk.marian.edu
    • By double clicking a new icon on your desktop (Marian University owned devices only)
      SysAidicon
    • Note: to submit IT Helpdesk tickets, please use the forms in the above methods and discontinue use of the helpdesk@marian.edu email address
  • Login with MU username/password.
  • Templates can be utilized when entering tickets to help fill in information for you.
  • Enhanced ability go see the current status of your helpdesk tickets at any time.

Additional Features coming soon!:

  • Updated Frequently Asked Questions section to answer the most common HelpDesk questions.
  • Real-time online chat with the IT HelpDesk personnel.

As always, please let me know of any questions, concerns or comments!

Ray Stanley
Assistant Vice President, Chief Information Officer
Marian University
rstanley@marian.edu

Documents

Contact us

Ticket: http://helpdesk.marian.edu
Phone: (317) 955-6444

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