Faculty, Staff, and Students:
The IT Helpdesk is moving to a new ticketing system effective immediately. The new system is SysAid.
Changes you will see:
- Two new easy ways to enter IT Helpdesk tickets
- On the web at http://helpdesk.marian.edu
- By double clicking a new icon on your desktop (Marian University owned devices only)
- Note: to submit IT Helpdesk tickets, please use the forms in the above methods and discontinue use of the helpdesk@marian.edu email address
- Login with MU username/password.
- Templates can be utilized when entering tickets to help fill in information for you.
- Enhanced ability go see the current status of your helpdesk tickets at any time.
Additional Features coming soon!:
- Updated Frequently Asked Questions section to answer the most common HelpDesk questions.
- Real-time online chat with the IT HelpDesk personnel.
As always, please let me know of any questions, concerns or comments!
Ray Stanley
Assistant Vice President, Chief Information Officer
Marian University
rstanley@marian.edu
